Studio Policies

The following policies have been established to allow us to operate in a consistent and efficient manner. 
Your familiarity with these policies is important, and it will help insure a very memorable experience.
Select weekday morning and afternoon sessions are available on a limited basis.
Payment is required at the time of your session.
Please do not be late to your photo session. Many times I have other clients either before or after your scheduled time. Try to arrive 10 minutes early, if you can, so that you can get comfortable, and we can start on time. If you are late to your session, I will do the best I can in the time that you have remaining. 
A 20% retainer fee is due at the time of booking. This retainer is non-refundable; however, it can be used for up to
one makeup session within two months in the event a *cancellation occurs. No call, no show retainers will not be refunded nor applied to another date. *Please refer to cancellation policy 
RK Photography accepts cash, personal checks and all major credit cards (Visa, MasterCard, American Express and Discover) for session fees. Retainers can be paid via Paypal, credit card or check. 
*All Credit Card transactions are subject to a 3% surcharge. *All Session Fees paid via Paypal are subject to a 4% surcharge
Cancellation / Rescheduling
I require 2 business days notice in the event that you need to cancel or reschedule your regular session. The cut off time is 5pm on the second business day prior to the day of your shoot. Cancellations or reschedules prior to this cutoff are eligible for one reschedule with current retainer. 
*Please refer to your contract for event photography 
Studio is not held responsible for behavior of parties involved with the shoot, with the exception of studio personnel. If the desired outcome of your session is jeopardized by the behaviors of parties involved with the exception of studio personnel, studio cannot be held responsible. 


Travel/Location Fees
All sessions are at a location of your choice within 25 miles of my home in Plainfield, IL. A $35 travel fee will apply to any session outside the 25 mile radius. A $100 travel fee will apply to any session in the city. Client is responsible for any location fees required to obtain a permit or entrance to a specific location. 
Final Image Cuts
You will be presented with the final images from your Session. Though many more images will be captured, any image with closed eyes, blur, or other fault that keeps it from meeting RK's quality standards will not be shown.  Each image is presented in both color and black-and-white.  Rebecca chooses to show only the best images from each portrait session, and will not show additional images from the session after the gallery has been posted, nor will she offer them for sale in either digital or print form.
Many clients ask if I offer prints, and the answer to that is absolutely! I recommend it! Especially with larger prints, you'll notice a quality difference between mine, and the prints ordered from the "big box stores". For self-printing, I have plenty of suggestions on where to get the best prints, just ask. 
Please note that any prints or products not processed through my professional lab are not guaranteed by RK Photography because of color and finish discrepancies.  I LOVE the top-notch print quality of my lab… for this reason, I encourage clients to order prints for displaying and gift-giving through RK Photography.
Placing Orders
Your gallery will remain live for two (2) weeks. After that time I will contact you about placing your print order. No product order will be placed until payment is received. Once your order is placed, it will take approximately 2 weeks for your order to be processed. When your order is complete, I will review your order for quality and mail it to your home. 
Receiving Your Final Portraits
Your final images will be ready within two to three weeks. Your final photo products are shipped to your home. If you need special pickup arrangements, we’ll do our best to accommodate.
Image File Archives
Final image files are kept on our systems for 90 days to allow ample time to make your selections and complete your purchases. While we may store files for longer than that sometimes, it’s not guaranteed after the 90 period. Please plan on making all of your selections at your review session. There is a $50 fee to pull files from the archives. 
All images are copyrighted by Rebecca Krueger.  If you choose to purchase a CD containing full-resolution files of your images you will receive a printing release form that allows you to have the images printed at any location and in any medium. You may also post them on social networking sites (Facebook, Twitter, etc…) and/or personal blogs and websites.  Because Rebecca retains the copyright to every image, however, you may not use them for advertising or other revenue-producing purposes.
In the interest of fairness to all clients, I am unable to offer special deals or discounts except those that may be advertised occasionally as promotions.  For this reason, please understand that session fees, print prices, and business policies are non-negotiable.  Thank you for respecting my work and livelihood by not requesting fee or session exceptions.
RK Photography is proud to offer a Police, Fire and military discount for any active member.